Xbox Series Wireless Controller Black – R999 Save R400

Xbox Series Wireless Controller – Black

Elevate your game

Experience the modernised design of the Xbox Wireless Controller, featuring sculpted surfaces and refined geometry for enhanced comfort during gameplay. Stay on target with textured grip and a hybrid D-pad. Seamlessly capture and share content with a dedicated Share button. Quickly pair with, play on and switch between devices including Xbox Series X|S, Xbox One, Windows 10 PC and Android.

Customer Warranty Procedure – Return of Faulty console or accessory within the FIRST 14 DAYS of delivery date: 

• Customers can return the faulty item by logging a query with Hello@avo.africa.  Faulty item needs to have all the components that came with the purchase, including the original packaging and receipt. (Items that are not in the original packaging will not be credited).

Customers Warranty Procedure – Faulty console or accessory AFTER 14 DAYS of purchase date:

• Avo may not swop out or replace the faulty Xbox console or accessory after 14 days. Customer needs to contact Microsoft directly to log a warranty claim. (*Contact details as per below). Microsoft requests personal information from the customer and verification via email or a one time pin.

• A reference number (Service Request Number) will be issued by Microsoft to the customer and within24/48 hours Seabourne (couriers) will receive the warranty claim information. Seabourne will arrange the collection of the faulty unit and dispatch a replacement as long as, the console or accessory has not been tampered with in any way. (Warranty Claim should be resolved in 7 working days – if there are any delays past 7 days, customer to call Seabourne and quote the Microsoft Service Request number). Customer NOT to hand over any item (console, controller or game disk /cables) that was NOT REGISTERED AS FAULTY on the Microsoft service order. Only faulty item to be sent. If you send any extra items they may not be returned.

*A warranty claim can be logged:

a) On-line via the Microsoft Device Support site – https://support.microsoft.com/en-za/devices Open 24 hours a day, 7 days a week

b) The below link can be used to check a controller warranty and enables customers to log a replacement request. https://beta.support.xbox.com/help/hardware-network/controller/controller-warranty

c) Online chat with a Microsoft Support Representative or request a call back: https://beta.support.xbox.com/contact-us

Seabourne Contact Details – Only to be contacted once the customer has a Microsoft Service Request Number. 1st Contact:  Martha / Keneilwe – 011 396 1900 Escalation past 7 days of warranty being logged:  William – 011 396 1900 All emails to go to spljnb@seabourne.co.za with William in copy william.rittmann@seabourne.co.za

For additional queries please contact: Prima Interactive Xbox Support Representative Tel: 011 549 2320/1/2 Email: customercare@primainteractive.co.za